Privacy Policy: Katie - Speak & Learn English

Effective Date: March 12, 2025

This Privacy Policy describes how Napses Technologies Pvt. Ltd ("we," "us," or "our") collects, uses, and protects your personal information when you use the Katie - Speak & Learn English mobile application ("the App").

iOS App Store: Katie - Speak & Learn English

Google Play Store: Katie - AI English Tutor App

1. Information We Collect

1.1. Information You Provide

• Account Information: Name, email address, profile details
• Voice Data: Audio recordings for speaking practice and feedback (processed in real-time)
• Learning Progress: Lessons completed, scores, and practice history
• Payment Information: Managed securely by third-party provider [RevenueCat]
• Support Requests: Any information shared when contacting support

1.2. Automatically Collected Information

• Device Information: Device type, operating system, app version
• Usage Data: Features accessed, time spent, interaction patterns
• Performance Logs: Error reports, app crash data

2. How We Use Your Information

We use the collected information to:

• Provide and personalize the AI tutoring experience
• Deliver real-time feedback and progress reports
• Manage subscriptions and process payments
• Improve app features and optimize performance
• Send notifications, updates, and support messages
• Ensure compliance with applicable laws and protect against misuse

3. Data Storage and Security

3.1. We implement technical and organizational measures to protect your data.

3.2. Data is stored on secure servers located in [specify region/country].

3.3. Voice recordings are processed in real-time and discarded unless saved for progress tracking.

3.4. Personal data is retained only as long as necessary to provide services or as required by law.

4. Information Sharing

We do not sell your personal information. We may share data with:

• Service Providers: For app hosting, analytics, and payment processing
• Legal Authorities: When required by law or to prevent harm
• With Your Consent: When you choose to share your progress or achievements

5. Your Rights and Choices

You have the right to:

• Access Your Data: View the personal information we hold
• Correct Inaccuracies: Update incorrect or incomplete data
• Request Deletion: Ask us to delete your account and data
• Withdraw Consent: Stop certain data processing activities
• Export Your Data: Request a copy of your information in a portable format

To exercise any of these rights, contact us at support@katieapp.com.

6. Third-Party Services

6.1. The App may contain links to third-party services or learning resources.

6.2. We are not responsible for the privacy practices of third-party services.

6.3. We recommend reviewing third-party privacy policies before engaging with their services.

7. Data Transfers

7.1. Your data may be processed in countries outside your own, subject to appropriate safeguards.

7.2. We ensure data transfers comply with relevant privacy laws and regulations.

8. Changes to Privacy Policy

8.1. We may update this Privacy Policy as needed.

8.2. We will notify you of significant changes via email or in-app notifications.

8.3. Continued app use after changes indicates acceptance of the updated policy.

9. Contact Us

For any privacy-related questions or requests, please contact:

Napses Technologies Pvt. Ltd
Door No, 1656, 27th Main Rd, Parangi Palaya, Sector 2, HSR Layout, Bengaluru, Karnataka 560102
Email: support@katieapp.com

10. Regional Privacy Rights

10.1. EEA (GDPR)

Residents have additional rights, including:

• Right to Object: Object to certain processing activities
• Right to Restrict Processing: Limit how your data is used
• Right to Lodge a Complaint: File a complaint with a data protection authority

10.2. California (CCPA)

California residents have additional rights, including:

• Right to Know: What personal information is collected and shared
• Right to Opt-Out: Prevent the sale of personal information (if applicable)
• Right to Non-Discrimination: No penalties for exercising your privacy rights

11. Cookie Policy

11.1. The App may use cookies or similar technologies for functionality and analytics.

11.2. You can manage cookie preferences through your device settings.

11.3. Essential cookies are required for core app features and cannot be disabled.

By using the Katie - Speak & Learn English app, you agree to the terms of this Privacy Policy.